Shipping Policy for FlaceDeals.com (Canada Only)

Effective Date: February 23, 2026
Last Updated: February 23, 2026

FlaceDeals.com (“FlaceDeals,” “we,” “us,” or “our”), owned and operated by Xiqper Inc., ships used / second-hand items to customers within Canada only.

This Shipping Policy explains how we process, ship, and deliver orders placed on FlaceDeals.com.

By placing an order on FlaceDeals.com, you agree to this Shipping Policy and our Terms & Conditions.

1. Shipping Area (Canada Only)

FlaceDeals currently ships only within Canada.

We do not ship internationally at this time.

If an order is placed with a shipping address outside Canada, we may cancel the order and issue a refund.

2. Order Processing Time

Standard Processing

Orders are typically processed within 1–3 business days after:

  • Payment is successfully received, and
  • The order passes any fraud/security checks (if applicable)

Business Days

For the purpose of this policy, business days generally mean Monday to Friday, excluding statutory holidays in Ontario and Canada.

Processing Delays

Processing may take longer during:

  • High order volume periods
  • Holidays
  • Weather disruptions
  • Inventory verification for unique one-item listings
  • Address/payment verification issues

If there is a significant delay, we may contact you using the email or phone number provided at checkout.

3. Shipping Methods and Carriers

We may ship orders using one or more shipping carriers, depending on destination, package size, and service availability, including carriers such as:

  • Canada Post
  • Purolator
  • UPS
  • FedEx
  • Other courier/delivery providers available to us

The carrier used for your order may vary and is selected at our discretion unless a specific method is offered and chosen at checkout.

4. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout based on factors such as:

  • Delivery destination
  • Package size/weight
  • Shipping service selected (if options are available)
  • Number of items ordered

Any shipping fees shown at checkout are charged in addition to the product price unless a promotion or offer states otherwise.

5. Delivery Time Estimates

Delivery times are estimates only and are not guaranteed unless explicitly stated.

Estimated delivery times may vary based on:

  • Your location within Canada
  • Carrier service levels
  • Weather conditions
  • Remote/rural delivery routes
  • Carrier delays or operational issues

Once an order leaves our possession and is handed to the carrier, delivery timing is largely controlled by the carrier.

6. Tracking Information

Where tracking is available, we will provide tracking information after shipment (typically by email or through your account if you created one).

Please allow some time for the tracking information to update after the label is created or the package is scanned by the carrier.

7. Shipping Address Accuracy (Customer Responsibility)

You are responsible for providing a complete and accurate shipping address at checkout, including:

  • Recipient name
  • Street address / unit number
  • City
  • Province/territory
  • Postal code
  • Contact email / phone (if requested)

FlaceDeals is not responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error after placing an order, contact us immediately at info@flacedeals.com. We cannot guarantee changes once processing or shipping has started.

8. Undeliverable Packages / Refused Deliveries

If a package is returned to us because:

  • The address provided was incorrect or incomplete
  • Delivery was refused
  • The package was unclaimed
  • The carrier could not complete delivery after multiple attempts

we may contact you to arrange re-shipment (additional shipping charges may apply).

If you request a refund instead of re-shipment, we may deduct:

  • Original shipping charges,
  • Return shipping charges, and/or
  • Carrier fees (if applicable)

from your refund, unless the issue was caused by our error.

9. Lost, Delayed, or Stolen Packages

Delayed Packages

Carrier delays can happen and are sometimes outside our control. If your package is delayed, please check tracking first. If you need help, contact us at info@flacedeals.com.

Lost Packages

If tracking indicates your package may be lost in transit, contact us and we will review the shipment and, where appropriate, open a carrier inquiry/claim.

Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package, please:

  1. Check around your delivery location (porch, side door, mailbox, concierge, parcel locker)
  2. Ask household members or neighbors
  3. Contact the carrier directly
  4. Contact us at info@flacedeals.com

FlaceDeals is not responsible for theft after confirmed delivery to the address provided, but we will try to assist with documentation where reasonable.

10. Damaged Packages / Items Damaged in Transit

If your order arrives damaged, you must contact us at info@flacedeals.com within 48 hours of delivery and provide:

  • Your order number
  • Description of the damage
  • Clear photos of:
    • The item
    • All packaging materials
    • The outer box/package
    • Shipping label

This helps us assess the issue and, if applicable, file a claim with the carrier.

Damaged-in-transit issues are also subject to our Returns / Refund Policy.

11. Split Shipments

In some cases, an order may be shipped in multiple packages (for example, due to item size, packaging, or stock location).

If this happens, you may receive separate tracking numbers and packages on different dates.

12. Signature on Delivery (If Required)

For some orders, we may require a signature on delivery based on factors such as:

  • Item value
  • Delivery location
  • Carrier requirements
  • Fraud prevention considerations

If a signature is required and no one is available to receive the package, the carrier may leave a notice or attempt re-delivery according to their policies.

13. Pickup or Local Delivery (If Offered)

If local pickup or local delivery is offered on FlaceDeals.com, the terms (including location, timing, eligibility, and identification requirements) will be shown at checkout or communicated to you directly.

Unless clearly offered by us, customers should assume that orders are shipped only and not available for pickup.

14. Shipping of Used / Second-Hand Items

Because FlaceDeals sells used/second-hand items:

  • Packaging may not be original
  • Reused or protective packaging materials may be used
  • Some items may ship without original boxes/manuals unless listed as included

We take reasonable care to package items for shipment, but shipping risks (especially for fragile items) can still exist. Please inspect packages promptly upon delivery.

15. Order Cancellation Before Shipment

If you need to cancel an order, contact us immediately at info@flacedeals.com.

  • If the order has not yet shipped, we may be able to cancel it and issue a refund.
  • If the order has already shipped, cancellation may no longer be possible and the order will be handled under our Returns / Refund Policy.

We reserve the right to cancel orders due to product unavailability, pricing/listing errors, suspected fraud, or payment issues. If payment has already been processed, a refund will be issued.

16. Shipping Restrictions and Carrier Limitations

Some destinations within Canada (including remote or rural areas) may have:

  • Limited carrier service
  • Longer delivery times
  • Additional shipping costs
  • PO box restrictions (depending on carrier)

If your address cannot be serviced by the selected shipping method, we may contact you to discuss alternatives or cancel/refund the order.

17. Customs, Duties, and Import Fees

Because FlaceDeals currently ships within Canada only, international customs duties and import fees do not apply to standard domestic shipments.

If we later begin international shipping, this policy may be updated.

18. Consumer Rights

This Shipping Policy does not limit any rights or remedies you may have under applicable laws in Canada or Ontario that cannot be excluded by law.

Where this policy conflicts with mandatory legal rights, your legal rights apply.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier options, business operations, or legal requirements.

When we make changes, we will:

  • Update the Last Updated date at the top of this page, and
  • Post the revised policy on FlaceDeals.com

The version in effect at the time of purchase will generally apply to that purchase, unless otherwise required by law.

20. Contact Us

If you have shipping questions or delivery issues, contact us:

Xiqper Inc. (Owner of FlaceDeals.com)
Email: info@flacedeals.com
Mailing Address: 100 Lotherton Pathway, M6B 2G8, Ontario, Canada