Frequently Asked Questions (FAQ)

Welcome to the FlaceDeals FAQ page. FlaceDeals.com is a Canada-based online store offering used / second-hand items in good condition at affordable, value-focused prices.

We aim to provide quality pre-owned items at the cheapest price possible for the item’s condition and availability, while keeping listings clear and honest.

Question 1) What is FlaceDeals?
Answer

FlaceDeals is an online store that sells used / second-hand / pre-owned items in good condition. We focus on clear product descriptions, fair pricing, and shipping within Canada.

 

Question 2) Is FlaceDeals a Canadian business?
Answer

Yes. FlaceDeals.com is Canadian brand based and operated in Ontario, Canada.

Question 3) Do you sell new items?
Answer

Our store primarily sells used / second-hand items. If an item is new, it will be clearly stated in the product listing.

Question 4) Are your prices affordable?
Answer

Yes. We aim to price items as affordably as possible based on the item’s condition, market demand, and availability. Because many items are unique used pieces, prices may vary, but we focus on strong value.

Question 5) Are your items used?
Answer

Yes, most items on FlaceDeals are used / second-hand unless otherwise stated.

Question 6) What condition are the items in?
Answer

Condition varies by item. We describe items based on visible condition and available testing information. Please review:

  • Product title
  • Full description
  • Photos
  • Any condition grade (if shown)
  • Functional status (tested/untested)
Question 7) Are product photos the actual item?
Answer

In most cases, yes — the photos are intended to show the actual item being sold. Photos are part of the item description.

Question 8) Will the item include accessories, box, charger, or manuals?
Answer

Only if they are shown in the photos or clearly listed in the description. If not shown/listed, please do not assume they are included.

Question 9) What does “As-Is” mean?
Answer

“As-Is” means the item is sold in its current condition and may have cosmetic or functional issues, as described in the listing. “As-Is” pricing may also reflect the condition, and returns/refunds may be limited except where required by law.

Question 10) What does “Tested & Working” mean?
Answer

It means we tested the item for basic functionality (or the functions mentioned in the listing) and it worked at the time of testing. It does not mean manufacturer-certified or guaranteed long-term performance.

Question 11) What does “Untested” mean?
Answer

“Untested” means we did not test the item, and its working condition is unknown. Buyers should assume risk when purchasing untested items. Untested items may sometimes be priced lower to reflect that risk.

Question 12) How do you set your prices?
Answer

We price items based on factors such as:

  • Condition (cosmetic and functional)
  • Whether the item is tested or untested
  • Completeness (accessories, charger, box, etc.)
  • Market demand and availability
  • Current resale value

Our goal is to offer fair and competitive pricing and, where possible, the cheapest price possible for the item’s condition.

Question 13) Why are some used items priced higher than others?
Answer

Some used items may be priced higher because they are:

  • In better condition
  • Fully tested and working
  • More complete (with accessories)
  • Hard to find
  • In higher demand
Question 14) Are your prices negotiable?
Answer

Pricing is generally listed as the purchase price on the website. If promotions, discounts, or sale prices are available, they will be shown on the product page or at checkout.

Question 15) Do I need an account to buy?
Answer

No. Customer accounts are optional. You can check out as a guest.

Question 16) Can I create an account?
Answer

Yes. You may create an optional account to view order history and make future purchases easier.

Question 17) Can I cancel my order?
Answer

If your order has not shipped yet, we may be able to cancel it. Contact us immediately at info@flacedeals.com.

If your order has already shipped, cancellation may no longer be possible and the order will be handled under our Returns / Refund Policy.

Question 18) Why was my order cancelled?
Answer

We may cancel orders for reasons such as:

  • Item no longer available
  • Pricing/listing error
  • Payment issue
  • Suspected fraud
  • Shipping address issue

If payment was processed, a refund will be issued.

Question 19) Where do you ship?
Answer

We currently ship within Canada only.

Question 20) Do you ship outside Canada?
Answer

No, not at this time.

Question 21) How long does processing take?
Answer

Orders are typically processed within 1–3 business days after payment is received and any required checks are completed.

Question 22) How long does shipping take?
Answer

Delivery times vary by location and carrier and are estimates only. Remote or rural destinations may take longer.

Question 23) Which carriers do you use?
Answer

We may ship with carriers such as:

  • Canada Post
  • Purolator
  • UPS
  • FedEx
  • Other available couriers

The carrier used may vary by order.

Question 24) Will I get tracking information?
Answer

Yes, where tracking is available, we will provide tracking information after shipment.

Question 25) What if I entered the wrong shipping address?
Answer

Contact us immediately at info@flacedeals.com. We cannot guarantee address changes once the order is being processed or has shipped.

Question 26) What if my package is delayed?
Answer

Please check your tracking first. If you need help, contact us and we’ll assist where possible.

Question 27) What if my package shows delivered but I can’t find it?
Answer

Please:

  • Check around your delivery location
  • Check with household members/neighbors
  • Contact the carrier
  • Contact us at info@flacedeals.com

We’ll help with documentation where reasonable.

Question 28) Do you accept returns?
Answer

Because we sell used/second-hand items, return eligibility depends on the item and issue. Please review our Returns / Refund Policy before purchasing.

Question 29) What items are usually non-returnable?
Answer

Items marked:

  • Final Sale
  • As-Is
  • Untested
  • For Parts / Repair

are generally not returnable unless required by law.

Question 30) What if I receive the wrong item?
Answer

Contact us within 48 hours of delivery with your order number and clear photos. We will review and provide a resolution.

Question 31) What if my item arrives damaged?
Answer

Contact us within 48 hours of delivery and include:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Photos of the shipping label

This helps us assess the issue and assist under our policy.

Question 32) What if the item is not as described?
Answer

If the item is significantly different from the listing description or photos, contact us within the return window stated in our Returns / Refund Policy.

Question 33) How long do refunds take?
Answer

If a return/refund is approved:

  • Review/inspection is typically completed within 3–5 business days after receiving the return
  • Refund timing after processing depends on your payment provider/bank (often 5–10 business days)
Question 34) Do you offer exchanges?
Answer

Usually no. Many items are unique one-unit used items, so exchanges are generally not available.

Question 35) What payment methods do you accept?
Answer

Available payment methods will be shown at checkout. Payment processing is handled by third-party payment providers.

Question 36) Do you store my full card details?
Answer

No. FlaceDeals does not store full payment card numbers on the website.

Question 37) Is your checkout secure?
Answer

We use reasonable security measures to protect customer information, including secure website practices and third-party payment processors.

Question 38) Do you collect personal information?
Answer

Yes, we collect information needed to process orders, provide support, and operate the website. Please review our Privacy Policy for details.

Question 39) Do you use cookies or analytics?
Answer

Yes. FlaceDeals uses cookies and Google Analytics to understand website usage and improve customer experience.

Question 40) How can I contact FlaceDeals?
Answer

You can reach us at:

Email: info@flacedeals.com
Mailing Address: 100 Lotherton Pathway, M6B 2G8, Ontario, Canada

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